You invest significant amount of time and money implementing visual collaboration tools within your mission-critical facility. We help you protect your investments while insuring confidence and extending system life-cycles across your organization, thereby reducing downtime and cost of ownership.
CriticalSpace Solutions staffs a comprehensive technical services department comprised of engineers and field service support personnel committed to effective, long-term service and maintenance -- going well beyond traditional manufacturers’ warranty/depot service programs. The CriticalSpace Solutions Customer Support Agreement protects your investment with preventative maintenance as well as on-site diagnostic and field service support. Even after the initial warranty period has expired you are guaranteed predictable and controlled maintenance costs for extended life-cycle management throughout your enterprise.
Inclusive is our commitment to you as terms of the CriticalSpace Solutions Customer Support Agreement that you will receive these important advantages and benefits:
- Consultative system support from a dedicated service staff
- On-site preventive maintenance calls (2/year)
- Guaranteed response times (same day / next day)
- Quality service and workmanship from industry-certified technicians
- Parts and labor
- Software and firmware updates
- Ongoing user training as required
- Consistent audio and video quality
- Optimal system utilization
- Local and national service available
With your CriticalSpace Solutions support package you receive:
- Technical Service and Repair
If the system or product fails, you simply call our service department at 770-441-5168 and we will dispatch a manufacturer-trained and certified field service technician to provide on-site diagnostics and repair.
- Quick Response
CriticalSpace Solutions Service and Support Assurance Agreement clients are the first service calls we respond to (within 1 hour by phone and 8 business hours on-site).
- Scheduled Preventive Maintenance
A field service technician will perform a complete technical review(s) of your system(s) two times per year including:
- Technical tests (circuit boards, power supplies and electrical components)
- “Tweak up” image quality
- Clean all dust and debris
- Overall system analysis
- Check audio quality
- Make sure all system components meet factory specifications
- Recommend changes and upgrades
- Check software and firmware revision levels; update as required
- Unlimited Telephone Support
When you call us for service, a field service technician will respond to your call within one (1) hour; answering questions, providing workaround possibilities, and determining the symptoms.
- Training
Our support team will provide periodic technical and end-user training as required.
Our relationship with you goes beyond “break-fix.” CriticalSpace Solutions will support you with valued services including: design consultation, critical meeting support, on-going system training, meaningful technology updates, preventive maintenance and advanced system support through proper system diagnostics.
We would like to be your trusted advisor for all existing and emerging collaboration and communication technologies.
For more information on our customer support services, click here to send us an e-mail.